Insurance cos’ acceptance depends on character service Term life.
Sunday, March 7th, 2010NEW DELHI: Popularity of an guarantee staunch in India depends more on its client service as compared to the products it sells, as per a narrative by prediction firm Grant Thornton. While consumers do take quality of a outcome into account while making a purchase, the person service provided before, during and after the obtaining is critical for consumers to choose an indemnity firm in the country, says the report. Grant Thornton surveyed 20 biography guaranty and 16 non-life protection companies in the country on various parameters. On the effect side it considered pricing, stretch over and other benefits, and judged buyer service in terms of waiting span to speak to an agent, the agent’s erudition of the products besides adherence to commitments made while selling products.
The survey, that also ranked companies on the main ingredient of fellow liking for three distinctive insurance products, pegged Bharti Axa, Canara HSBC Oriental and Reliance Life as the most popular companies for stretch flavour insurance.
